Part Time Case Manager Immigration - as needed

BI Incorporated; San Francisco (CA); On-site; USD 42,000 - 65,000; Part time

Job summary

BI Incorporated is seeking a part-time ISAP program specialist to manage Intensive Supervision Appearance Program participants. You will administer program policies and maintain confidential case records while conducting home visits.

The role requires bilingual Spanish, valid driver's license, US citizenship, and the ability to work across communities with sensitivity and diligence.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament; ability to stay calm under stress.
• Attention to detail.
• Problem solving ability.
• Ability to interact with multicultural contacts with sensitivity.
• Basic computer skills; ability to use department software.

Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants; maintains confidentiality of records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multicultural sensitivity

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Basic computer skills

Office software

Job description

Benefits Information

Average 24 Hours Per Week

#IND-ISAP

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED required. Bachelor's degree preferred.
• At least two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary: Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities:

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.