Bilingual Immigration Case Manager (Spanish)

BI Incorporated; Chicago (IL); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated seeks a dedicated ISAP Case Manager to provide intensive supervision and case management for participants. You will administer program policies under DHS contracts, conduct intake, maintain records, and support participants with travel and resources.

The role requires bilingual Spanish, a valid driver’s license, US citizenship, and the ability to work in a fast-paced, office-based environment with local travel.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Two years of customer service or case management experience.
• Bilingual Spanish required.
• Valid driver's license and US citizenship.
• Must have lived in the US 3 of the last 5 years (military and study abroad included).
• Strong verbal and written communication; ability to interpret rules and material.
• Good judgment, calm temperament and detail orientation.
• Basic computer skills and ability to use department software.

Responsibilities

• Develops and maintains case records and service plans for ISAP participants.
• Conducts intake interviews and orientation within contractual timeframes.
• Installs and monitors electronic monitoring equipment on participants.
• Coordinates translation services and connects participants with community resources.
• Reviews service plans, conducts risk/needs assessments, and writes progress reports.
• Performs home visits and ensures attendance at required sessions.

Skills

Bilingual Spanish

Verbal and written communication

Attention to detail

Problem solving ability

Ability to work with computers

Self-control under stress

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated seeks a dedicated ISAP Case Manager to provide intensive supervision and case management for participants. You will administer program policies under DHS contracts, conduct intake, maintain records, and support participants with travel and resources.

The role requires bilingual Spanish, a valid driver’s license, US citizenship, and the ability to work in a fast-paced, office-based environment with local travel.