Immigration Case Manager – Field & Community Support

The GEO Group, Inc.; Hanover (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group, Inc. is seeking a diligent ISAP case manager to oversee Intensive Supervision Appearance Program participants from entry through release. You will administer program policies, coordinate services, and ensure compliance with DHS contracts.

Responsibilities include developing service plans, maintaining records, conducting intakes, and supporting participants with travel documents while maintaining confidentiality and adhering to regulations.

Qualifications

• Minimum 2 years of customer service or case management experience.
• Bilingual Spanish preferred.
• US citizenship required.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with regulations.
• Maintains accurate case records from entry to release; ensures confidentiality.
• Conducts intake interviews and orientations within contractual timeframes.
• Installs electronic monitoring equipment on ISAP participants and monitors compliance.
• Assists ISAP participants with obtaining travel documents and manages related records.

Skills

Customer service

Bilingual Spanish

Verbal & written communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Valid driver’s license

Job description

The GEO Group, Inc. is seeking a diligent ISAP case manager to oversee Intensive Supervision Appearance Program participants from entry through release. You will administer program policies, coordinate services, and ensure compliance with DHS contracts.

Responsibilities include developing service plans, maintaining records, conducting intakes, and supporting participants with travel documents while maintaining confidentiality and adhering to regulations.