Immigration Case Manager - Bilingual Spanish

The GEO Group, Inc.; Reno (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

BI Incorporated in Reno, NV, seeks a dedicated ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release under DHS contracts. You will develop service plans, maintain records, coordinate transportation and translation, supervise participants on-site, and ensure compliance with federal requirements.

The role requires experience in case management, bilingual Spanish skills, and a valid driver's license for home visits. US citizenship is required.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and ability to safely operate a motor vehicle for home visits.
• US citizenship required.

Responsibilities

• Provides case management of ISAP participants from entry to release per DHS contract.
• Develops and maintains accurate case records and manages cases using available tools.
• Conducts intake interview and orientation sessions within contractual timeframes.
• Installs electronic monitoring equipment on ISAP participants and monitors compliance.
• Coordinates with participants to obtain travel documents and maintains related logs.
• Assesses English proficiency to determine resource needs for clear communication.
• Coordinates translation services, including emergency translation.
• Connects participants with community resources (transportation, medical, housing, etc.).
• Establishes schedules for counseling sessions, court appearances, and access to legal services.
• Reviews service plans and writes progress reports in compliance with contract terms.

Skills

Customer service

Case management

Bilingual Spanish

Verbal and written communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Computer skills

Job description

BI Incorporated in Reno, NV, seeks a dedicated ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release under DHS contracts. You will develop service plans, maintain records, coordinate transportation and translation, supervise participants on-site, and ensure compliance with federal requirements.

The role requires experience in case management, bilingual Spanish skills, and a valid driver's license for home visits. US citizenship is required.