Immigration Case Manager - Bilingual Spanish

BI Incorporated; Indianapolis (IN); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Zusammenfassung

BI Incorporated in Indianapolis is seeking a dedicated case manager for the Intensive Supervision Appearance Program (ISAP). You will administer program policies, coordinate services, and maintain confidential case records for participants under DHS contracts.

Responsibilities include intake and orientation, home visits, translating services, risk assessments, and documenting progress to ensure compliance. This role requires bilingual Spanish, strong communication, and ability to work in a

Qualifikationen

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Aufgaben

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment resources.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants including counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community.
• Performs other duties as assigned.

Kenntnisse

Customer service

Case management

Bilingual Spanish

Driver's license

US citizenship

Home visits

Verbal and written communication

Attention to detail

Ausbildung

High School Diploma or GED

Bachelor's degree

Jobbeschreibung

BI Incorporated in Indianapolis is seeking a dedicated case manager for the Intensive Supervision Appearance Program (ISAP). You will administer program policies, coordinate services, and maintain confidential case records for participants under DHS contracts.

Responsibilities include intake and orientation, home visits, translating services, risk assessments, and documenting progress to ensure compliance. This role requires bilingual Spanish, strong communication, and ability to work in a