Immigration Case Manager - Bilingual & Field-Focused

BI Incorporated; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

BI Incorporated seeks a dedicated ISAP Case Manager in Phoenix. You will oversee Intensive Supervision Appearance Program participants, maintain records, and conduct home visits to verify addresses in line with DHS contracts.

Required bilingual English/Spanish communication, strong case-management and data-entry skills, and a valid driver's license for site visits. U.S. citizenship and residency past 3 of last 5 years are expected.

Qualifications

• High School Diploma or GED.
• Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two years of customer service or case management experience required; related field preferred.
• Bilingual English/Spanish required.
• Valid driver's license and ability to visit homes.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years.
• Effective verbal and written communication and report-writing skills.
• Ability to interpret and apply rules and procedures.
• Experience with immigration laws knowledge is a plus.

Responsibilities

• Develops and maintains accurate and complete case records for ISAP participants.
• Conducts home visits to verify participants' residences in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Case management

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree in related field

Job description

BI Incorporated seeks a dedicated ISAP Case Manager in Phoenix. You will oversee Intensive Supervision Appearance Program participants, maintain records, and conduct home visits to verify addresses in line with DHS contracts.

Required bilingual English/Spanish communication, strong case-management and data-entry skills, and a valid driver's license for site visits. U.S. citizenship and residency past 3 of last 5 years are expected.