Immigrant Services Resource Navigator

Goodwill Industries Of Hawaii, Inc; Hilo (HI); On-site; USD 28,000 - 40,000; Full time

Job summary

Goodwill Industries of Hawaii, Inc. seeks a Resource Specialist in Hilo to coordinate case management and connect participants with services.

Based in the Immigrant Resource Center, you will help develop individualized service plans and support program participants toward their goals. Responsibilities include outreach, intake, referrals, counseling, ESL and financial literacy instruction, translation, and advocacy, with a focus on immigrant, migrant, and refugee communities.

Qualifications

• Bachelor’s degree preferred, plus 1–2 years related experience.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Human services experience within the immigrant community preferred.

Responsibilities

• Conducts outreach to inform eligible communities about available services and builds referral partnerships with community providers and organizations.
• Identifies new outreach opportunities and follows up on referrals to connect individuals with services.
• Completes intake, assessments, and orientations for participants.
• Develops and updates individualized service plans with goals based on participants’ abilities, needs, and interests; monitors progress toward goals.
• Provides one-on-one consultations about program benefits, assists with enrollment, and helps participants overcome barriers to service access.
• Makes referrals to appropriate services and conducts ongoing case management to ensure service delivery.
• Educates participants on program navigation, requirements, appointments, and available services.
• Teaches ESL, acculturation, financial literacy, computer literacy, and other relevant topics as needed.
• Provides oral and written interpretation and translation services.
• Engages in advocacy to promote access to culturally responsive services for immigrant, migrant, and refugee communities.
• Maintains accurate case files, detailed documentation, and case notes for reporting and compliance purposes.
• Communicates professionally with supervisors, colleagues, participants, community agencies, and stakeholders.
• Assists in developing and updating training materials and curriculum; creates or selects instructional aids to enhance learning.
• Effectively manages challenging or irate participants using tact and de-escalation skills.
• Adheres to safety standards, confidentiality requirements (including HIPAA), and CARF accreditation standards.
• Participates in meetings, staff development, and training sessions; completes additional tasks as assigned by leadership.

Skills

Case management

Counseling

Outreach

Interpersonal communication

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Goodwill Industries of Hawaii, Inc. seeks a Resource Specialist in Hilo to coordinate case management and connect participants with services.

Based in the Immigrant Resource Center, you will help develop individualized service plans and support program participants toward their goals. Responsibilities include outreach, intake, referrals, counseling, ESL and financial literacy instruction, translation, and advocacy, with a focus on immigrant, migrant, and refugee communities.