Resource Specialist

Goodwill Industries of Hawaii; Hilo (HI); On-site; USD 28,000 - 40,000; Full time

Job summary

Goodwill Industries of Hawaii is seeking a Resource Specialist to support the Immigrant Resource Center within the Mission Services Division in Hilo. This full-time role conducts case management, counseling, and guidance to help participants access services and achieve goals outlined in their Individual Service Plans.

You will perform intake, develop service plans, provide ESL and financial literacy instruction, and connect individuals with community resources.

Qualifications

• Bachelor’s degree preferred, plus 1–2 years related experience, or an equivalent combination.
• Proficiency in Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Conduct outreach to inform eligible communities about available services.
• Completes intake, assessments, and orientations for participants.
• Develops and updates individualized service plans with goals and monitors progress.
• Provides one-on-one consultations about program benefits and assists with enrollment.
• Makes referrals to appropriate services and conducts ongoing case management.

Skills

Case management

Counseling

Communication

Interpreting/Translation

Education

Bachelor’s degree (preferred)

Equivalent combination of education and experience

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resource Specialist

Full-Time Regular Professional Hilo, HI, US

Salary Range: $24.52 To $24.52 Hourly

Goodwill Industries of Hawaii, Inc.

Job Title: Resource Specialist

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly support individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Resource Specialist (Mission Services Division, Immigrant Resource Center) reports to the Program Coordinator or Director and is a non-exempt position. The Resource Specialist provides case management services to program participants, offering counseling and guidance to help them access services and achieve goals outlined in their Individual Service Plans. Additionally, the Resource Specialist conducts community outreach through special events and individual interactions to connect individuals with available resources and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Conducts outreach to inform eligible communities about available services and builds referral partnerships with community providers and organizations.
• Identifies new outreach opportunities and follows up on outreach and in-reach referrals to connect individuals with services.
• Completes intake, assessments, and orientations for participants.
• Develops and updates individualized service plans with goals based on participants’ abilities, needs, and interests; monitors progress toward goals.
• Provides one-on-one consultations about program benefits, assists with enrollment, and helps participants overcome barriers to service access.
• Makes referrals to appropriate services and conducts ongoing case management to ensure service delivery.
• Educates participants on program navigation, requirements, appointments, and available services.
• Teaches ESL, acculturation, financial literacy, computer literacy, and other relevant topics as needed.
• Provides oral and written interpretation and translation services.
• Engages in individual and community advocacy to promote access to culturally responsive services for immigrant, migrant, and refugee communities.
• Maintains accurate case files, detailed documentation, and case notes for reporting and compliance purposes.
• Communicates professionally with supervisors, colleagues, participants, community agencies, and stakeholders.
• Assists in developing and updating training materials and curriculum; creates or selects instructional aids to enhance learning.
• Effectively manages challenging or irate participants using tact and de-escalation skills.
• Adheres to safety standards, company policies, confidentiality requirements (including HIPAA), and CARF accreditation standards.
• Participates in meetings, staff development, and training sessions; completes additional tasks as assigned by leadership.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from a four-year college or university preferred, plus one to two years of related experience; or an equivalent combination of education and experience.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Human services experience within the immigrant community preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Periodic travel required.
• Must possess a valid driver’s license.
• Must have access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements of the position, with reasonable accommodations available for individuals with disabilities.
• Regularly required to stand, walk, sit, use hands for handling or typing, and communicate verbally and audibly.
• Occasionally required to reach with hands and arms.
• Must be able to occasionally lift and/or move up to 10 pounds.
• Requires close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outdoor weather conditions.
• Work environment typically has a moderate noise level.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and ...