Career Navigator

Goodwill Hawaii; Hilo (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Hawaii is seeking a Career Navigator to support participants in achieving meaningful employment through tailored career services and job placement. The role provides career counseling, employment preparation, and retention support aligned with participant goals and labor market trends.

The Career Navigator builds relationships with employers and community partners to create job and training opportunities, helping individuals gain skills, confidence, and connections for lasting success.

Qualifications

• Bachelor’s degree in Human Services, Counseling, or related field (or equivalent experience).
• Experience in workforce development, career counseling, or case management preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to engage with diverse populations and community partners.

Responsibilities

• Conduct outreach, intake, assessments, and individualized service planning.
• Provide one-on-one and group career counseling, pre-employment workshops, and job readiness training.
• Connect participants with supportive services, training programs, and community resources.
• Develop employer partnerships to identify job openings and promote participant placement.
• Assist participants with job search, applications, interviews, and follow-up for job retention.
• Maintain accurate participant records and ensure compliance with program and confidentiality standards.
• Collaborate with staff, training providers, and workforce partners to improve outcomes.
• Participate in professional development, staff meetings, and agency initiatives.
• Complies with safety standards and follows operating procedures when utilizing equipment, tools & machinery.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Diversity engagement

Education

Bachelor’s degree in Human Services / Counseling

Job description

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Career Navigator supports participants in achieving meaningful employment through individualized career services and job placement assistance. As a Career Navigator, this role provides career counseling, employment preparation, and retention support tailored to participant goals and labor market trends. The Career Navigator also builds relationships with employers and community partners to create job and training opportunities. Ultimately, the Career Navigator helps individuals gain the skills, confidence, and connections needed for lasting career success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Conduct outreach, intake, assessments, and individualized service planning.
• Provide one‑on‑one and group career counseling, pre‑employment workshops, and job readiness training.
• Connect participants with supportive services, training programs, and community resources.
• Develop employer partnerships to identify job openings and promote participant placement.
• Assist participants with job search, applications, interviews, and follow‑up for job retention.
• Maintain accurate participant records and ensure compliance with program and confidentiality standards.
• Collaborate with staff, training providers, and workforce partners to improve outcomes.
• Participate in professional development, staff meetings, and agency initiatives.
• Complies with safety standards and follows operating procedures when utilizing equipment, tools & machinery.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Human Services, Counseling, or related field (or equivalent experience).
• Experience in workforce development, career counseling, or case management preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to engage with diverse populations and community partners.

CERTIFICATES, LICENSES, REGISTRATIONS

• Travel is required, must have a valid driver’s license and access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Aff...

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.