Resource Specialist

Goodwill Hawaii; Hilo (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Hawaii is seeking a Resource Specialist within the Mission Services Division to provide case management and guidance to program participants. The role includes intake, assessments, orientations, and developing individualized service plans to help participants achieve goals.

Responsibilities also include community outreach, referrals, and educating clients on program navigation, with emphasis on immigrant, migrant, and refugee communities.

Qualifications

• Bachelor’s degree preferred with 1–2 years related experience or equivalent combination of education and experience.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Provide case management and guidance to program participants.
• Conduct intake, assessments, and orientations for participants.
• Develop individualized service plans and monitor progress toward goals.
• Educate participants on program navigation and required services; teach ESL and financial literacy as needed.
• Maintain accurate case files, documentation and reporting for compliance.

Skills

Microsoft Word

PowerPoint

Excel

Outlook

Education

Bachelor’s degree or equivalent

1–2 years related experience

Job description

SUMMARY

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

The Resource Specialist (Mission Services Division, Immigrant Resource Center) reports to the Program Coordinator or Director and is a non-exempt position. The Resource Specialist provides case management services to program participants, offering counseling and guidance to help them access services and achieve goals outlined in their Individual Service Plans. Additionally, the Resource Specialist conducts community outreach through special events and individual interactions to connect individuals with available resources and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Conducts outreach to inform eligible communities about available services and builds referral partnerships with community providers and organizations.
• Identifies new outreach opportunities and follows up on outreach and in-reach referrals to connect individuals with services.
• Completes intake, assessments, and orientations for participants.
• Develops and updates individualized service plans with goals based on participants’ abilities, needs, and interests; monitors progress toward goals.
• Provides one-on-one consultations about program benefits, assists with enrollment, and helps participants overcome barriers to service access.
• Makes referrals to appropriate services and conducts ongoing case management to ensure service delivery.
• Educates participants on program navigation, requirements, appointments, and available services.
• Teaches ESL, acculturation, financial literacy, computer literacy, and other relevant topics as needed.
• Provides oral and written interpretation and translation services.
• Engages in individual and community advocacy to promote access to culturally responsive services for immigrant, migrant, and refugee communities.
• Maintains accurate case files, detailed documentation, and case notes for reporting and compliance purposes.
• Communicates professionally with supervisors, colleagues, participants, community agencies, and stakeholders.
• Assists in developing and updating training materials and curriculum; creates or selects instructional aids to enhance learning.
• Effectively manages challenging or irate participants using tact and de-escalation skills.
• Adheres to safety standards, company policies, confidentiality requirements (including HIPAA), and CARF accreditation standards.
• Participates in meetings, staff development, and training sessions; completes additional tasks as assigned by leadership.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from a four-year college or university preferred, plus one to two years of related experience; or an equivalent combination of education and experience.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Human services experience within the immigrant community preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Periodic travel required.
• Must possess a valid driver’s license.
• Must have access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements of the position, with reasonable accommodations available for individuals with disabilities.
• Regularly required to stand, walk, sit, use hands for handling or typing, and communicate verbally and audibly.
• Occasionally required to reach with hands and arms.
• Must be able to occasionally lift and/or move up to 10 pounds.
• Requires close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outdoor weather conditions.
• Work environment typically has a moderate noise level.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affi native Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug‑free work environment.