Immigrant Resource Navigator & Case Manager

Goodwill Industries of Hawaii; Lihue (HI); On-site; USD 27,000 - 39,000; Full time

Job summary

Goodwill Industries of Hawaii, Inc. is seeking a Resource Specialist in the Mission Services Division to provide case management and guidance, helping participants access services and achieve their Individual Service Plans.

The role emphasizes outreach and connection to resources, with a focus on immigrant, migrant, and refugee communities. You will conduct intake, develop service plans, assist with enrollment, educate on program navigation, and support through translation and advocacy.

Qualifications

• Bachelor’s degree preferred with 1–2 years of related experience.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Human services experience with immigrant communities preferred.

Responsibilities

• Conducts outreach to inform eligible communities about services and builds referral partnerships.
• Completes intake, assessments, and orientations for participants.
• Develops and updates individualized service plans with goals and monitors progress.
• Provides one-on-one consultations about program benefits and helps with enrollment.
• Makes referrals to services and conducts ongoing case management.
• Educates participants on program navigation, requirements, and appointments.
• Teaches ESL, acculturation, financial literacy, computer literacy, and related topics as needed.
• Provides translation and interpretation services and advocates for access to culturally responsive services.

Skills

Communication skills

Case management

English proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Goodwill Industries of Hawaii, Inc. is seeking a Resource Specialist in the Mission Services Division to provide case management and guidance, helping participants access services and achieve their Individual Service Plans.

The role emphasizes outreach and connection to resources, with a focus on immigrant, migrant, and refugee communities. You will conduct intake, develop service plans, assist with enrollment, educate on program navigation, and support through translation and advocacy.