Immigrant Services Navigator & Case Manager

Goodwill Hawaii; Lihue (HI); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill Hawaii is seeking a Resource Specialist in the Mission Services Division to provide case management and counseling to program participants. The role supports immigrants, migrants, and refugees by helping them access services and achieve individualized goals outlined in their service plans.

Responsibilities include intake, assessments, developing service plans, and conducting outreach to connect people with available resources.

Qualifications

• Bachelor’s degree preferred; 1–2 years related experience.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Human services experience with immigrant communities preferred.

Responsibilities

• Conduct outreach to inform eligible communities about available services.
• Complete intake, assessments, and orientations for participants.
• Develop and updates individualized service plans with goals based on participants’ abilities, needs, and interests.
• Provide counseling and guidance to help participants access services.
• Maintain accurate case files and detailed documentation for reporting.

Skills

Case management

Counseling

Interpersonal skills

Education

Bachelor’s degree in human services or related field

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Goodwill Hawaii is seeking a Resource Specialist in the Mission Services Division to provide case management and counseling to program participants. The role supports immigrants, migrants, and refugees by helping them access services and achieve individualized goals outlined in their service plans.

Responsibilities include intake, assessments, developing service plans, and conducting outreach to connect people with available resources.