Immersive Guest Experience Associate

Meow Wolf; Las Vegas (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

401k Retirement Plan

Paid Parental Leave

Admission to Meow Wolf attractions

Employee Assistance Program

Discount off Meow Wolf Gift Shop

Job summary

Meow Wolf is seeking a Guest Services Associate in Las Vegas to welcome guests and guide them through immersive art experiences. You will handle ticketing, merchandise transactions, and assist with crowd control to ensure safety and a memorable visit.

The role emphasizes strong customer service, adaptability to a fast-paced environment, and a passion for the arts. Availability for weekdays, weekends, evenings, and holidays is required.

Qualifications

• Strong service skills and welcoming demeanor.
• Communicate with guests and team members effectively.
• Learn and operate ticketing and point-of-sale systems.
• Follow and enforce safety rules.
• Maintain composure in stressful situations.
• Adapt to a fast-paced work environment.
• Interest in the arts.
• Flexibility to work weekdays, weekends, evenings and holidays.
• Must be 18 years or older.

Responsibilities

• Greet guests and provide information about tickets and events.
• Monitor crowds and assist with crowd control for guest and staff safety.
• Process ticketing and merchandise transactions.
• Monitor exhibition objects for placement and functionality.
• Provide guests with information about the experience and artists.
• Collaborate with team to keep the exhibition clean and organized.
• Respond to injuries and emergencies and report incidents.

Skills

Strong service skills

Welcoming demeanor

Communication

Ticketing knowledge

POS systems

Safety awareness

Calm under pressure

Flexibility

Arts interest

Bilingual (English/Spanish)

Tools

Point-of-sale (POS) systems

Ticketing systems

Job description

Meow Wolf is seeking a Guest Services Associate in Las Vegas to welcome guests and guide them through immersive art experiences. You will handle ticketing, merchandise transactions, and assist with crowd control to ensure safety and a memorable visit.

The role emphasizes strong customer service, adaptability to a fast-paced environment, and a passion for the arts. Availability for weekdays, weekends, evenings, and holidays is required.