Guest Services Associate (Part Time)

Meow Wolf

Las Vegas (NV)

On-site

USD 2,066,000 - 3,031,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

401k Retirement Plan

Paid Parental Leave

Admission to Meow Wolf attractions

Employee Assistance Program

Discount off Meow Wolf Gift Shop

Job summary

Meow Wolf is seeking a Guest Services Associate in Las Vegas to welcome guests and guide them through immersive art experiences. You will handle ticketing, merchandise transactions, and assist with crowd control to ensure safety and a memorable visit.

The role emphasizes strong customer service, adaptability to a fast-paced environment, and a passion for the arts. Availability for weekdays, weekends, evenings, and holidays is required.

Qualifications

Strong service skills and welcoming demeanor.
Communicate with guests and team members effectively.
Learn and operate ticketing and point-of-sale systems.
Follow and enforce safety rules.
Maintain composure in stressful situations.
Adapt to a fast-paced work environment.
Interest in the arts.
Flexibility to work weekdays, weekends, evenings and holidays.
Must be 18 years or older.

Responsibilities

Greet guests and provide information about tickets and events.
Monitor crowds and assist with crowd control for guest and staff safety.
Process ticketing and merchandise transactions.
Monitor exhibition objects for placement and functionality.
Provide guests with information about the experience and artists.
Collaborate with team to keep the exhibition clean and organized.
Respond to injuries and emergencies and report incidents.

Skills

Strong service skills

Welcoming demeanor

Communication

Ticketing knowledge

POS systems

Safety awareness

Calm under pressure

Flexibility

Arts interest

Bilingual (English/Spanish)

Tools

Point-of-sale (POS) systems

Ticketing systems

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.

Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

Collaborative Creativity: We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description

Deadline :

The deadline for submitting applications for this position is September 29, 2026. Meow Wolf reserves the right to extend this deadline if needed.

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.

How You’ll Do It...

Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
Process ticketing and merchandise transactions
Monitor objects and props within the exhibition to ensure proper placement and functionality
Provide guests with information about the interactive experience, narrative, and contributing artists
Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
Fulfill other duties as required or directed by management

To be successful in this role...

Strong service skills and welcoming demeanor required
Communicate with others to exchange information
Embody Meow Wolf customer service expectations to enhance guest’s experience
Learn and operate ticketing and point of sale systems
Follow and enforce safety rules
Maintain composure in stressful situations
Adaptable to changes in a fast-paced work environment
An interest in the arts
Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Must be 18 years of age or older at time of hire

It would be nice to have...

Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
Prior experience with point-of-sale systems
Bilingual, especially but not limited to English and Spanish

Work Environment

Work Environment and Physical Demands:

This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands

Moving in different positions to accomplish tasks in various environments including tight spaces.
Remaining in a stationary position for prolonged periods.
Repeating motions that may include the wrists, hands and/or fingers.
Positioning or moving objects up to 20 pounds.
All employees will comply with company and OSHA standard workplace safety protocols.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This position works a flexible schedule including weekdays, weekends, evenings, events, and holidays.

Supervisory Responsibility

This position does not require supervisory responsibility.

Travel

No travel is required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position is represented by the Meow Wolf Workers Collective/Communications Workers of America. Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

IMPACT:

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

Benefits

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.