Guest Experience Shift Supervisor

Meow Wolf; Los Angeles (CA); On-site; USD 82,380,000 - 84,034,000; Full time

Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

401k Retirement Plan

Life Insurance

Paid Parental Leave

Employee Discounts

Admission to Meow Wolf attractions

Employee Assistance Program

Job summary

Meow Wolf in Los Angeles, CA is seeking a Shift Supervisor/MOD to lead daily operations across Guest Services, Retail, F&B, and Facilities. You will supervise, coach, and coordinate a diverse team to deliver a safe, engaging guest experience and to support opening preparations.

The role requires 1–2 years of supervisory experience in busy venues, strong communication skills, and the ability to work evenings and weekends. On-site work with competitive hourly pay is offered.

Qualifications

• 1–2 years of supervisory experience in a high-traffic guest-facing environment.
• Experience across multiple operational functions such as customer service, retail, food service, or facilities.
• Must be 21+ and able to obtain California RBS certification and a California Food Handler Card within 60 days of hire.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Serve as the Manager on Duty (MOD), ensuring safety, operational flow, and guest experience across the venue.
• Operate under CUP/CUB conditions and ensure compliance with hours, alcohol service, and events.
• Provide on-the-floor coaching to hourly team members and promote teamwork.
• Respond to operational issues, guest escalations, and emergencies with discretion.
• Coordinate with third-party security and escalation to Safety & Security Manager as needed.
• Manage hourly labor, shift transitions, and meal/rest periods per CA law.
• Maintain exhibit readiness, cleanliness, lighting, sound, and functionality; escalate maintenance as needed.
• Lead staff training, onboarding, and mentoring; contribute to SOP development during pre-opening.
• Other duties as assigned.

Skills

Supervisory experience

Customer service leadership

Strong communication

Ability to manage fast-paced env

Bilingual English/Spanish

Tools

POS systems

Scheduling platforms

Job description

Meow Wolf in Los Angeles, CA is seeking a Shift Supervisor/MOD to lead daily operations across Guest Services, Retail, F&B, and Facilities. You will supervise, coach, and coordinate a diverse team to deliver a safe, engaging guest experience and to support opening preparations.

The role requires 1–2 years of supervisory experience in busy venues, strong communication skills, and the ability to work evenings and weekends. On-site work with competitive hourly pay is offered.