IMAX Guest Service Rep

Jordan; Lokerville (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free movies

Popcorn and soda

Great benefits

Job summary

Jordan's Furniture is hiring a guest-focused team member to greet guests, answer questions, and sell tickets and concessions with a POS system. You will handle cash, maintain clean concessions areas, and help create a fun, welcoming theater experience for every guest.

Must be at least 16, available nights, weekends, and holidays; strong communication and interpersonal skills are essential to thrive in a fast-paced environment.

Qualifications

• Must be at least 16 years of age.
• Positive, upbeat demeanor and a passion for guest service.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience handling cash or working in customer service preferred.
• Ability to stand for extended periods of time.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Greet guests with enthusiasm and provide exceptional customer service.
• Answer questions regarding movies, ratings, showtimes, and theater amenities.
• Sell movie tickets and concessions using ticketing and point-of-sale systems.
• Handle cash and credit card transactions accurately.
• Serve food, beverages, popcorn, and other concession items.
• Collect tickets and distribute 3D glasses when applicable.
• Maintain the cleanliness and presentation of the theater, lobby, and concession areas.
• Help create a fun, welcoming experience for every guest.

Skills

Customer service

Cash handling

Communication

Night shifts

Weekends

Holiday work

Tools

Ticketing system

Concession POS

Job description

Posted Tuesday, August 11, 2026 at 4:00 AM

Love watching movies? You'll love working here! Join our IMAX team and help deliver an incredible entertainment experience from the moment guests arrive until the credits roll. If you enjoy working in a fun, fast-paced environment and providing exceptional customer service, we'd love to hear from you!

The schedule varies and includes days, nights, weekends, and holidays.

Why You Will Love Jordan's Furniture

• Team atmosphere – We're all family here!
• Fast-paced environment – Your days will fly by.
• Free movies, popcorn, and soda while working.
• Career growth – The possibilities are endless.
• Great benefits – medical, dental, vision, and more.
• Fun... lots of fun in a culture where you are a priority.

What We Stand For — Where Work Is Fun and Values Matter!

At Jordan's, we live the J-Way! Our average employee tenure is 12 years.

Every day, our team embodies values that make a real difference:

• We Care... A Lot because kindness and support are at the heart of everything we do.
• We Do the Right Thing because integrity is non-negotiable.
• We Dare to Think Differently because innovation keeps us ahead of the game.
• We Make Work Fun because great energy fuels great work.

Responsibilities We Need You to Perform

• Greet guests with enthusiasm and provide exceptional customer service.
• Answer questions regarding movies, ratings, showtimes, and theater amenities.
• Sell movie tickets and concessions using ticketing and point-of-sale systems.
• Handle cash and credit card transactions accurately.
• Serve food, beverages, popcorn, and other concession items.
• Collect tickets and distribute 3D glasses when applicable.
• Maintain the cleanliness and presentation of the theater, lobby, and concession areas.
• Help create a fun, welcoming experience for every guest.

Here’s What Skills We Need You to Bring

• Must be at least 16 years of age
• Positive, upbeat demeanor and a passion for guest service.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience handling cash or working in customer service preferred.
• Ability to stand for extended periods of time.
• Ability to speak comfortably with guests and small groups.
• Must be available to work nights, weekends, and holidays.

Pay Range: $16.50/hr - $17.00/hr

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan’s prides itself on having a strong, loyal J-Team. We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice.

Jordan's Furniture is an Equal Opportunity Employer.