Imaging Scheduling Specialist TRI Imaging Amherst

Catholic Health; Town of Amherst (NY); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Catholic Health's Trinity Seton Imaging Amherst location is seeking a Radiology Scheduling Specialist to optimize patient experience by handling scheduling, payments, and account maintenance. The role operates within the Radiology department and supports multiple imaging services.

Responsibilities include greeting patients by phone, outbound scheduling in EPIC, scheduling and routing calls, accepting payments, and maintaining patient accounts under supervision.

Qualifications

• High School diploma or GED required.
• Preferred 1 year experience in radiology health care setting with clerical tasks.
• Proficient in MS Word and email; strong customer service.

Responsabilités

• Greet patients by phone and answer routine inquiries.
• Make outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for CHS and Trinity Imaging Departments.
• Schedule patients and route return calls; accept payments and maintain patient accounts.
• May take direction from team lead as appropriate.

Connaissances

Customer service

Telephone skills

Medical terminology

Time management

Organizational skills

EHR knowledge

Formation

High School diploma or GED

Outils

EPIC EHR

Microsoft Word

Email

Description du poste

Shift: Shift 1

FTE: 0.533333

Facility: Trinity Seton Imaging Amherst

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.533333

Bargaining Unit: Trinity Medical

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours: 8:00 am to 6:00 pm with varied start times.

Summary

The Radiology Scheduling Specialist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including; greeting patients by phone, making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments, scheduling patients, , answering and routing return phone calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Education

• High School diploma or GED required

Experience

• Preferred one (1) year experience working within a Radiology health care setting in which the primary responsibilities involved the completion of clerical, general office and patient accounting tasks

Knowledge, Skill and Ability

• Strong customer service and telephone skills
• General knowledge of medical insurance, health maintenance organizations and other health care related topics
• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding
• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
• Desire and skill to meet the needs of the patient
• Possesses organization, communication (written and verbal) and time management skills
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives. Can adapt to changing circumstances
• Possesses basic mathematical and analytical abilities
• Working knowledge of Electronic Health Record (EHR)
• Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)

Working Conditions

Environment

• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions