Imaging Sales Coordinator: Orders, CRM & Customer Support

Thorlabs; Texas; On-site; USD 32,000 - 37,000; Full time

Job summary

Thorlabs in Sterling, VA is seeking an Imaging Sales Coordinator to process orders by phone, email, or mail. You will verify prices, discounts, and product numbers, and enter orders into our ERP system while maintaining accurate sales records.

You will coordinate with manufacturing and logistics to confirm delivery dates, handle pricing discrepancies, and respond to customer questions. The role requires attention to detail, strong communication, and the ability to work under time constraints;

Qualifications

• Experience in order processing and sales administration.
• Knowledge of ERP and CRM familiarity.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.
• Ability to work under time constraints.
• Proven ability to coordinate cross-departmental tasks.

Responsibilities

• Oversee Imaging Sales e‑mail box and generate leads.
• Process sales orders, quotes, and inquiries.
• Manage fulfillment and coordinate ship dates with production and logistics.
• Organize workflow to meet deadlines and department goals.
• Coordinate quoting across departments.
• Address customer questions and resolve issues promptly.
• Liaise with legal on contracts and bids.
• Understand pricing policies and review estimates.
• Perform tasks assigned by manager.

Skills

Sales

Customer Service

Communication

Organizational Skills

Multitasking

Problem Solving

Attention to detail

Time management

Teamwork

Education

High School Diploma

Associate or Bachelor's degree

Tools

ERP system

Microsoft Office

Job description

Thorlabs in Sterling, VA is seeking an Imaging Sales Coordinator to process orders by phone, email, or mail. You will verify prices, discounts, and product numbers, and enter orders into our ERP system while maintaining accurate sales records.

You will coordinate with manufacturing and logistics to confirm delivery dates, handle pricing discrepancies, and respond to customer questions. The role requires attention to detail, strong communication, and the ability to work under time constraints;