Imaging & Referral Coordinator

The CORE Institute; Phoenix (AZ); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health & Welfare benefits

$43 monthly stipend for ancillary bene

HSA with company match

401k with company match

EAP 24/7

Wellness events

Zusammenfassung

The CORE Institute in Phoenix, AZ is seeking a Scheduling Coordinator to support patients with appointment scheduling, referrals, and insurance coordination. You will coordinate with external facilities and providers, update patient records, and communicate about authorizations and financial counseling.

The role emphasizes accuracy, confidentiality, and high patient satisfaction. Responsibilities include updating demographics, scheduling, and processing outside referrals while maintaining HIPAA

Qualifikationen

• Two years of healthcare experience required.
• Strong organizational and customer service skills required.
• Background in computers and data entry emphasized.
• Knowledge of scheduling and billing methods and policies.

Aufgaben

• Refer patients to external facilities based on insurance and preferences.
• Update demographics and insurance eligibility and coordinate benefits.
• Process orders and outside referrals; schedule appointments; import documents to the chart.
• Communicate with patients about authorization, financial counseling and scheduling.
• Respond to questions/complaints and maintain high patient satisfaction.
• Provide HIPAA-compliant handling of health records and confidentiality.
• Update patient information in the EMR and practice management system.
• Cancel and communicate changes to related appointments.

Kenntnisse

Healthcare experience

Organizational skills

Customer service

Data entry

Scheduling knowledge

Billing knowledge

Tools

EMR

Practice management system

Jobbeschreibung

Description

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Wellness Events

Minimum Qualifications:

• A minimum of two years of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Preferred

Previous scheduling or referral experience is preferred.

Essential Functions

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Equal Opportunity Employer

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