Referral Coordinator

The CORE Institute; Reno (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

The CORE Institute is seeking a detail-oriented front desk/registration specialist in Reno, NV. You will verify patient information, obtain insurance benefits and authorizations, and attach referrals to visits.

Responsibilities include chart prep, data research, and processing referrals by fax while maintaining productivity and timely reimbursements. Strong communication with providers and patients is essential.

Qualifications

• Two to three years of experience in a healthcare environment in a referral, front desk, or billing role.
• Must communicate effectively with physicians, patients, and the public and build good working relationships with internal and external customers.

Responsibilities

• Verify and update patient registration information in the practice management system.
• Obtain benefit verification and necessary authorizations before patient arrival for ambulatory visits, procedures, injections, and radiology services.
• Use online verification systems and review real-time eligibility responses to ensure accuracy of insurance eligibility.
• Create referrals to attach to pending visits.
• Verify patient demographics and insurance eligibility including coordination of benefits; update as necessary.
• Complete chart prepping tasks daily to ensure smooth check-in.
• Research information needed to complete the registration process, including providers, ancillary services staff, and patients.
• Fax referral forms to providers for required referrals/authorizations; process 75–80 referrals daily.
• Review and notify front office staff of outstanding patient balances.
• Maintain satisfactory productivity rates and timely claims reimbursement while meeting queue goals.
• Respond to in-house provider and support staff questions regarding referrals, care coordination, or follow-up status.
• Identify trends or issues and communicate to management.
• Index referrals to patient accounts and create new accounts for non-established patients to index referrals.

Skills

Communication

Customer service

Multi-tasking

Detail orientation

Typing 45 wpm

Education

High school diploma/GED

Tools

Centricity PM

Centricity EMR

Job description

ESSENTIAL FUNCTIONS

• Verifies and updates patient registration information in the practice management system.
• Obtains benefit verification and necessary authorizations (referrals, precertification) before patient arrival for all ambulatory visits, procedures, injections, and radiology services.
• Uses online, web-based verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility.
• Creates appropriate referrals to attach to pending visits.
• Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
• Completes chart prepping tasks daily to ensure a smooth check-in process for the patient and clinic.
• Researches all information needed to complete the registration process including obtaining information from providers, ancillary services staff, and patients.
• Fax referral form to providers that do not require any records to be sent. Be able to process 75-80 referrals daily. For primary specialty office visits, fax referral/authorization forms to PCPs and insurance companies in a timely fashion.
• Reviews and notifies front office staff of outstanding patient balances.
• Maintains satisfactory productivity rates and ensures the timeliness of claims reimbursement while maintaining work queue goals.
• Respond to In-house provider and support staff questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status.
• Identifies and communicates trends and/or potential issues to the management team.
• Index referrals to patients account for existing patients.
• Create new patient accounts for non-established patients to index referrals.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Minimum two to three years of experience in a healthcare environment in a referral, front desk, or billing role.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Working knowledge of Centricity Practice Management and Centricity EMR a plus.

REQUIREMENTS

• Must have healthcare experience with managed care insurances, requesting referrals, authorizations for insurances, and verifying insurance benefits.
• In-depth knowledge of insurance plan requirements for Medicaid and commercial plans.

KNOWLEDGE

• Working knowledge of eligibility verification and prior authorizations for payment from various HMOs, PPOs, commercial payers, and other funding sources.
• Knowledge of government provisions and billing guidelines including Coordination of Benefits.
• Advanced computer knowledge, including Window based programs.

SKILLS

• Skilled in defusing difficult situations and able to be consistently pleasant and helpful.
• Skill in using computer programs and applications.
• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to multi-task in a fast-paced environment.
• Must be detailed oriented with strong organizational skills.
• Ability to understand patient demographic information and determine insurance eligibility.
• Ability to type a minimum of 45 wpm.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

Qualifications

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Experience

Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers

2-3 years:

Minimum two to three years of experience in a healthcare environment in a referral, front desk, or billing role.

Required

Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers

Equal Opportunity Employer
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