Imaging & Radiology Support Specialist

AdventHealth; Denver (CO); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Denver, CO seeks an administrative schedule clerk to support patient flow and imaging records management. The role requires responsiveness to patient inquiries, accurate data entry, and collaboration with radiology and frontend staff to ensure HIPAA-compliant handling of records and timely imaging order processing.

Ideal candidates have 1+ year of customer service and medical office experience, proficiency with Microsoft Office, and a strong focus on patient care in a fast-paced

Qualifications

• High School Grad or Equiv [Required].
• 1+ year of customer service experience [Required].
• 1+ year medical office and radiology experience [Required].

Responsibilities

• Notifies appropriate departments or persons of patient progress.
• Deescalates patient conflicts by adhering to facility policies and mission.
• Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
• Research scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
• Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
• Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
• Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
• Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
• Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
• Other duties as assigned.
• Answers phones and greets patients and guests using outstanding customer service skills.
• Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Skills

Customer service

Multitasking

Microsoft Office

Healthcare systems

Communication with patients

Education

High School diploma or equivalent

Tools

Scheduling software

Job description

AdventHealth in Denver, CO seeks an administrative schedule clerk to support patient flow and imaging records management. The role requires responsiveness to patient inquiries, accurate data entry, and collaboration with radiology and frontend staff to ensure HIPAA-compliant handling of records and timely imaging order processing.

Ideal candidates have 1+ year of customer service and medical office experience, proficiency with Microsoft Office, and a strong focus on patient care in a fast-paced