Imaging Support Representative

Team Member Services

United States

On-site

USD 26,000 - 40,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Denver, CO is seeking a Patient Access Associate to welcome patients, register arrivals, collect co-pays, and route information with empathy and accuracy. You will support imaging and radiology workflows, ensure records release complies with HIPAA, and maintain clear communication with physicians and staff.

The role emphasizes attention to detail, teamwork, and strong computer skills, with on-site day shifts and benefits from day one.

Qualifications

1+ year of customer service experience.
1+ year of medical office and radiology experience.
Basic computer skills and ability to learn healthcare systems.

Responsibilities

Notifies appropriate departments of patient progress.
Deescalates patient conflicts following facility policies and mission.
Reviews, facilitates, and validates requests for imaging records per HIPAA guidelines.
Researches scripts and forms, and uses scheduling programs to manage exams.
Operates office equipment (printers, fax, scanners) and related software.
Answers phones and greets patients with outstanding service.
Registers patients upon arrival, collects co-pays, and scans paperwork.

Skills

Customer service

Communication

Multitasking

English proficiency

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Scheduling software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full
time
Shift: Day (United States of America)
Address: 2525 S DOWNING ST
City: DENVER
State: Colorado
Postal Code: 80210

Job Description

Notifies appropriate departments or persons of patient progress.
Deescalates patient conflicts by adhering to facility policies and mission.
Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
Research scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
Other duties as assigned.
Answers phones and greets patients and guests using outstanding customer service skills.
Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Knowledge, Skills, and Abilities

Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
Ability to multitask and willingness to do so
Knowledge of commonly used concepts, practices, and procedures in the health care industry
Must be able to read, write, and speak conversational English; fluency in the English language
Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software
Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately
Excellent written and verbal communication skills, including good telephone communication skills
Knowledge of Medical Terminology
Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress
Hospital or patient care experience [Preferred]
Must possess general clerical skills, as well as good communication and organizational skills
Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed
Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff
Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication
Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
Strong attention to detail

Education