Patient Services Representative I - TGH Imaging South Tampa

Tampa General Hospital; Tampa (FL); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Tampa General Hospital is seeking a Patient Services Representative I for the Imaging South Tampa location. The role focuses on greeting patients, registering for imaging procedures, verifying documents, and collecting payments to ensure smooth clinic flow and accurate records.

Ideal candidates will have a High School Diploma or GED, strong customer service skills, and familiarity with EHR systems and scheduling software in a healthcare setting.

Competenze

• High school diploma or GED required.
• Strong customer service and HIPAA privacy awareness.
• Experience with patient check-in, registration, and billing processes is preferred.
• Ability to use EHR systems and scheduling software with high accuracy.
• Improve patient experience in a fast-paced imaging setting.

Mansioni

• Greet, check in, and register patients for imaging appointments.
• Verify required documentation and insurance information.
• Collect time-of-service payments and issue receipts.
• Support daily operations by answering phones and scheduling.
• Collaborate with team to maintain patient flow and accounting accuracy.

Conoscenze

Customer service

Empathy

Professional communication

Attention to detail

Typing accuracy

Teamwork

Formazione

High School Diploma or GED

Strumenti

Electronic Health Record (EHR) systems

Scheduling software

Scanners

Office equipment

Descrizione del lavoro

Job Description - Patient Services Representative I - TGH Imaging South Tampa (26000451)

Job Description

Description

The Patient Services Representative I (PSR I) serves as the first point of contact for patients arriving at the imaging facility for scheduled or walk-in radiologic procedures. This role is responsible for greeting patients, completing check-in and registration processes, verifying required documentation, collecting payments, and ensuring accurate entry of patient and insurance information. The PSR I plays a key role in creating a positive patient experience while supporting efficient clinic flow, regulatory compliance, and collaboration with clinical and administrative team members in a fast-paced healthcare environment.

Essential Functions:

• Greet, check in, and register patients promptly and courteously for scheduled and walk-in imaging appointments.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate concerns to appropriate clinical staff.
• Contact referring physician offices to obtain missing prescriptions, referrals, or clarifications as needed.
• Scan and upload required documents into the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure accuracy.
• Provide required forms, explain instructions, and obtain patient signatures in accordance with policy.
• Collect time-of-service payments, issue receipts, and document transactions accurately in the system.
• Support daily operations by answering phones, scheduling or rescheduling appointments, and escorting patients as needed.
• Collaborate with team members to support patient flow, assist with coverage during high volume periods, and perform additional duties as assigned.

Qualifications

Education:

• High School Diploma or GED

Work Experience and Additional Information:

• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Technical Knowledge, Skills, and Abilities:

• Ability to interact professionally, courteously, and empathetically with patients, families, physicians, and team members, including those who may be anxious or upset.
• Understanding of patient registration workflows, insurance verification, referrals, authorizations, and basic medical terminology, preferably in an imaging or healthcare setting.
• Ability to efficiently use electronic health record systems, scheduling software, scanners, and office equipment with strong typing accuracy and attention to detail.
• Ability to verify patient information, documentation, and financial transactions accurately to ensure compliance, billing integrity, and quality patient care.
• Ability to identify registration issues, missing documentation, or scheduling conflicts and take appropriate action, including contacting referring offices or escalating concerns.
• Ability to function effectively in a team environment, manage multiple priorities, and adapt to changing workloads, patient volumes, and operational needs.

Primary Location

Tampa

Work Locations

Family Care Center Lois 2106 S. Lois Ave. Tampa 33629

Eligible for Remote Work : On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Part-time

Scheduled Days

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday