Patient Services Representative 2 - TGH Imaging Northcliffe

Tampa General Hospital; Spring Hill (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

Tampa General Hospital Imaging Northcliffe in Spring Hill is seeking a Patient Services Representative II to handle front-desk registration, verify documents, collect payments, and support daily imaging operations.

The ideal candidate has a high school diploma and at least 1 year in a medical setting, with strong customer service skills and HIPAA knowledge. Role is full-time and on-site at the Northcliffe location.

Qualifications

• High School Diploma or GED required.
• At least 1 year of work experience, preferably in a medical office.
• Knowledge of customer service concepts, privacy, safety and HIPAA regulations.

Responsibilities

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Collect time-of-service payments, issue receipts, and perform deposit reconciliation as assigned.
• Answer phones, schedule or reschedule appointments, escort patients, and support team members.

Skills

Customer service

HIPAA knowledge

Communication skills

Electronic health records

Registration systems

Problem resolution

Education

High School Diploma or GED

Tools

Registration systems

Electronic health records

Scheduling platforms

Scanners

Office technology

Job description

Job Description - Patient Services Representative 2 - TGH Imaging Northcliffe (26000454)

Job Description

Description

The Patient Services Representative II (PSR II) serves as an experienced front-line representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency. In addition to core registration functions, this role performs daily deposit reconciliation activities and provides guidance and support to new or less experienced team members. The PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment.

Essential Functions

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate issues to appropriate clinical staff.
• Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure records remain current.
• Collect time-of-service payments, issue receipts, document transactions accurately, and perform deposit reconciliation as assigned.
• Provide required forms, explain processes, and obtain patient signatures in accordance with policy and regulatory standards.
• Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource.
• Support daily operations by answering phones, scheduling or rescheduling appointments, escorting patients, assisting team members, and performing other duties as assigned.

Qualifications

Education

• High School Diploma or GED

Work Experience and Additional Information

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Technical Knowledge, Skills, and Abilities

• Demonstrated proficiency in patient check-in, insurance verification, referrals, authorizations, and documentation requirements within a medical or imaging setting.
• Proficient in collecting time-of-service payments, accurately document transactions, and perform deposit reconciliation in accordance with organizational policies.
• Strong interpersonal and communication skills to interact professionally with patients, families, physicians, and staff, including managing difficult or high-stress situations.
• Advanced ability to navigate registration systems, electronic health records, scheduling platforms, scanners, and office technology with speed and accuracy.
• Ability to identify and resolve registration, scheduling, or documentation issues independently, escalating concerns appropriately when needed.
• Ability to assist with onboarding, training, and guiding new team members while supporting teamwork, coverage, and workflow efficiency.

Primary Location

Spring Hill

Work Locations

TGHI Northcliffe Boulevard 8425 Northcliffe Boulevard Spring Hill 34606

Eligible for Remote Work : On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday