Imaging Patient Access Specialist — Empathetic & Efficient

Insight; Flint (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Insight in Flint, MI is seeking a Patient Access Representative for Imaging to support patient flow, perform data entry in the EMR, and verify insurance while maintaining strict confidentiality.

The role requires strong communication, accuracy, and the ability to multitask in a fast-paced setting. A high school diploma or GED is required; prior customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor's Degree in Business or related field desired.
• 6 months of relevant customer service experience preferred.
• Previous experience performing insurance verification is a plus.
• Proficiency with computers, typing, and basic software navigation.
• Strong verbal and written English communication skills.

Responsibilities

• Greet and assist patients with warmth and professionalism.
• Provide solutions and troubleshoot as needed.
• Enter data into the EMR system accurately.
• Maintain patient confidentiality and records.
• Verify insurance details as directed.
• Answer phone calls in a friendly and helpful manner.
• Register patients and schedule appointments as directed.
• Multitask across duties in a fluid environment.
• Ensure compliance with department policies.

Skills

Customer Service

Phone Etiquette

Data Entry

Insurance Verification

Confidentiality

Multitasking

Attention to Detail

Verbal Communication

Education

High School Diploma or GED

Associate or Bachelor’s Degree in Business or related field desired

Tools

EMR System

Microsoft Office

Job description

Insight in Flint, MI is seeking a Patient Access Representative for Imaging to support patient flow, perform data entry in the EMR, and verify insurance while maintaining strict confidentiality.

The role requires strong communication, accuracy, and the ability to multitask in a fast-paced setting. A high school diploma or GED is required; prior customer service experience is preferred.