Patient Access Representative - Imaging

Insight Hospital and Medical Center; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Hospital and Medical Center seeks a Patient Access Representative for Imaging to welcome patients, verify insurance, collect information, and guide them through check-in and scheduling. The role supports a multidisciplinary imaging team and requires confidentiality and strong customer service in a fast-paced environment.

Responsibilities include data entry into the EMR, answering calls, registering patients, and coordinating with clinical staff.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• 6 months of relevant customer service experience preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Greet and interact with patients in a friendly and polite manner.
• Provide solutions for customers and troubleshoot as needed.
• Enter data into the EMR system.
• Maintain patient confidentiality and medical records.
• Perform insurance verification as needed and directed.
• Answer phone calls in a helpful manner.
• Register patients and schedule appointments as directed.
• Multitask across responsibilities in a fluid environment.
• Adhere to department standards and policies.

Skills

Customer service

Phone skills

Data entry

Confidentiality

Multitasking

English communication

Education

High school diploma or GED

Associate/Bachelor preferred

Tools

EMR system

Job description

Job Title

Patient Access Representative - Imaging

Reports To

Imaging Business Manager

FLSA

Non-Exempt

Last Update

04/20/2023

Job Summary

Our meticulous and empathetic Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none! The Patient Access Representative thrives in a fast‑paced, team‑oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross‑trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.

Duties

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Perform insurance verification as needed and directed
• Answer phone calls in a friendly and helpful manner
• Register patients and schedule appointments as directed
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to departments standards and PolicyStat policies

Qualifications

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detailed oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to multitask and move between responsibilities in fluid manner
• Ability to independently problem solve
• Great data entry skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.

Physical Requirements

May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.

Work is of medium demand; walking or standing most of the time while on duty.

Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.

Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties.

Physical conditions are clean, neat and well lit.

May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.

Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility.

Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule.

OSHA Exposure Classification

Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.