Imaging & Intune/SCCM Specialist – PC/LAN Tech

St. Bonaventure University (NY); Town of Allegany (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

403b retirement plan

Health Insurance

Dental Insurance

Employer Paid Life Insurance

Short-term Disability

Employer Paid Long-term Disability

Employee Assistance Program

Free campus fitness center access

2 free Division 1 basketball season-tí

Golf course membership discount

National and Local discounts

Job summary

St. Bonaventure University in Allegany, NY seeks a Level 2 Technician to provide advanced help desk support, oversee imaging and lab/classroom setups, and resolve complex IT issues.

The role requires strong knowledge of Microsoft Intune, Entra, SCCM, AD and policy management, plus experience with Windows and Mac environments. This is a full-time, on-site role with comprehensive benefits.

Qualifications

• Minimum of associate degree in computer science or a related field is required.
• Minimum of five (5) years technical background with computer experience. Network and server experience preferred.
• Bachelors Degree preferred.

Responsibilities

• Oversee imaging setup and support for all campus computers. Directly oversee setup and support for all labs, classroom and student lounge systems.
• Assist the Director of Technology Infrastructure and Security with implementing and supporting various network management services, including Group Policy, print management, and Active Directory services.
• Provide advanced technical assistance to faculty, students, and administrators.
• Communicate proactively with the User Services Manager and provide the front-line perspective needed to implement improvements or changes.
• Diagnose and repair software and hardware problems for PCs and Macs.
• Troubleshoot and resolve user account issues.
• Log help desk calls completely and accurately in the ticket-tracking system, including all pertinent end-user identification information and a detailed description of the problem.
• Contribute to the development and documentation of procedures, and cross-train other help desk technicians on hardware and software installation, general troubleshooting, service, repair, and maintenance.

Skills

PC & Mac operation

Office applications

Troubleshooting

Communication with users

Networking basics

Education

Associate degree in computer science or related field

Bachelor's degree preferred

Tools

Microsoft Intune

Entra

SCCM

Active Directory

Group Policy

Job description

St. Bonaventure University in Allegany, NY seeks a Level 2 Technician to provide advanced help desk support, oversee imaging and lab/classroom setups, and resolve complex IT issues.

The role requires strong knowledge of Microsoft Intune, Entra, SCCM, AD and policy management, plus experience with Windows and Mac environments. This is a full-time, on-site role with comprehensive benefits.