Level 2 PC/LAN Technician

St. Bonaventure University (NY); Town of Allegany (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

403b retirement plan

Health Insurance

Dental Insurance

Employer Paid Life Insurance

Short-term Disability

Employer Paid Long-term Disability

Employee Assistance Program

Free campus fitness center access

2 free Division 1 basketball season-tí

Golf course membership discount

National and Local discounts

Job summary

St. Bonaventure University in Allegany, NY seeks a Level 2 Technician to provide advanced help desk support, oversee imaging and lab/classroom setups, and resolve complex IT issues.

The role requires strong knowledge of Microsoft Intune, Entra, SCCM, AD and policy management, plus experience with Windows and Mac environments. This is a full-time, on-site role with comprehensive benefits.

Qualifications

• Minimum of associate degree in computer science or a related field is required.
• Minimum of five (5) years technical background with computer experience. Network and server experience preferred.
• Bachelors Degree preferred.

Responsibilities

• Oversee imaging setup and support for all campus computers. Directly oversee setup and support for all labs, classroom and student lounge systems.
• Assist the Director of Technology Infrastructure and Security with implementing and supporting various network management services, including Group Policy, print management, and Active Directory services.
• Provide advanced technical assistance to faculty, students, and administrators.
• Communicate proactively with the User Services Manager and provide the front-line perspective needed to implement improvements or changes.
• Diagnose and repair software and hardware problems for PCs and Macs.
• Troubleshoot and resolve user account issues.
• Log help desk calls completely and accurately in the ticket-tracking system, including all pertinent end-user identification information and a detailed description of the problem.
• Contribute to the development and documentation of procedures, and cross-train other help desk technicians on hardware and software installation, general troubleshooting, service, repair, and maintenance.

Skills

PC & Mac operation

Office applications

Troubleshooting

Communication with users

Networking basics

Education

Associate degree in computer science or related field

Bachelor's degree preferred

Tools

Microsoft Intune

Entra

SCCM

Active Directory

Group Policy

Job description

The Level 2 technician provides advanced technical support and takes responsibility for daily tasks assigned to the help desk. The technician resolves complex support issues while completing projects assigned by the Director of User Services.

The primary role for this position will oversee imaging and support for all campus computers and will directly oversee setup and support for all labs, classroom and student lounge systems. Applicant must have a strong working knowledge of Microsoft Intune, Entra and SCCM.

In addition to these daily duties, the technician assists the Network Services Manager with a broad range of network management functions, including print management for employees and students.

• Oversee imaging setup and support for all campus computers. Directly oversee setup and support for all labs, classroom and student lounge systems. 30%
• Assist the Director of Technology Infrastructure and Security with implementing and supporting various network management services, including Group Policy, print management, and Active Directory services. 30%
• Provide advanced technical assistance to faculty, students, and administrators. 10%
• Communicate proactively with the User Services Manager and provide the front-line perspective needed to implement improvements or changes. 10%
• Diagnose and repair software and hardware problems for PCs and Macs. 10%
• Troubleshoot and resolve user account issues 5%
• Log help desk calls completely and accurately in the ticket-tracking system, including all pertinent end-user identification information and a detailed description of the problem. 3%
• Contribute to the development and documentation of procedures, and cross-train other help desk technicians on hardware and software installation, general troubleshooting, service, repair, and maintenance. 2%

• Bachelors Degree preferred.
• Minimum of associate degree in computer science or a related field is required
• Minimum of five (5) years technical background with computer experience. Network and server experience preferred.

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Knowledge, Skills, and Abilities

• Knowledge of principles of PC and Macintosh use and operation.
• Knowledge of Office Applications, Windows/Mac operating systems, and various pc peripheral devices such as scanners, digital cameras, printers.
• Knowledge of LANs/WANs and server setup/maintenance
• Knowledge of Microsoft Intune, Entra, Azure and SCCM
• Ability to establish and maintain effective working relationships with University employees and the community.

Working Conditions and Physical Requirements

• Ability to lift and transport computer equipment weighing approximately 40 pounds.

Full-time employees at SBU enjoy unparalleled Benefits

Abundance of Time off

Tuition Remission

• 100% undergraduate tuition remission for employee, spouse, and dependents
• 80% graduate tuition remission for employee (online and ground programs)
• 50% for spouse (ground programs only)

Full Benefit package

• 403b Retirement Plan + 10% Employer contribution after 2 years
• Health Insurance with $250 Wellness card
• Dental Insurance
• Employer Paid Life insurance
• Short-term Disability
• Employer Paid Long-term Disability
• Employee Assistance Program

Other Perks

• Free access to campus fitness center
• 2 free Division 1 Men's & Women's Basketball Season tickets
• Golf course membership discount
• Other National and Local discounts available

St. Bonaventure University is located in the scenic Enchanted Mountain region of Western New York, approximately 75 miles south of Buffalo, New York, with easy access to major metropolitan areas. A close-knit and caring community guided by its values of compassion, wisdom and integrity, St. Bonaventure is dedicated to academic excellence as informed by its Franciscan and liberal arts traditions. The university is committed to developing an inclusive community and preparing leaders dedicated to ethical conduct and compassionate service.

The university currently enrolls approximately 2,000 undergraduate students and more than 1,000 graduate students in its schools of Arts and Sciences, Business, Education, Communication, and Health Professions. U.S. News & World Report ranks SBU in the top 15% of regional universities in the North, for both value and overall. St. Bonaventure is a member of the Atlantic 10 Conference (NCAA Division I), with athletes participating in 20 sports.