Imaging Field Service Engineer I

Fujifilm; Dover (DE); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Paid Time Off

Job summary

FUJIFILM Healthcare Americas Corporation is seeking an Imaging Service Engineer I to perform scheduled preventive maintenance and some unscheduled work within a defined service area. The role emphasizes independent problem solving, strong communication with field and home office teams, and maintaining service records in accordance with FDA/ISO requirements.

Travel is required up to 100% based on business needs; the position offers a collaborative, dynamic environment and opportunities to

Qualifications

• Associates degree in electrical engineering, electronics, or computer science, or equivalent experience.
• Minimum one year of field service experience.
• Knowledge of equipment for timely repair and maintenance.

Responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with management team to escape issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizes the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame.
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. FDA medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Skills

Active listening

Customer service

Communication skills

Organizational skills

Analytical skills

Independent work

Education

Associates degree / equivalent

Tools

Oscilloscope

Multimeter

Diagnostic testers

Job description

FUJIFILM Healthcare Americas Corporation is seeking an Imaging Service Engineer I to perform scheduled preventive maintenance and some unscheduled work within a defined service area. The role emphasizes independent problem solving, strong communication with field and home office teams, and maintaining service records in accordance with FDA/ISO requirements.

Travel is required up to 100% based on business needs; the position offers a collaborative, dynamic environment and opportunities to