Imaging Field Service Engineer I

FUJIFILM Holdings America Corporation

City of Niagara Falls (NY)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

FUJIFILM Healthcare Americas Corporation is seeking an Imaging Service Engineer I to perform scheduled maintenance and minor unscheduled repairs on diagnostic imaging systems within the service area. You will work with technical support and travel as required.

The role emphasizes independent diagnostic work, strong customer relations, and meticulous administrative duties, including time cards, service orders, and regulatory compliance with FDA and ISO 13485.

Qualifications

Associates degree in electrical engineering, electronics or computer science, or equivalent experience.
Minimum one year of previous field service experience.
Knowledge of assigned equipment to provide timely repair and effective maintenance.
Requires active listening skills and above average customer service skills.
Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
Excellent analytical and communication skills with the ability to communicate technical issues in an easy‑to‑understand manner.
Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers).
Valid driver’s license and safe driving record.

Responsibilities

Performs preventative maintenance as directed.
Performs unscheduled maintenance work with the assistance of technical support.
Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
Performs installations and de‑installations of products and a wide variety of peripheral equipment as directed with some assistance.
Must maintain excellent working relations with field personnel, home office personnel, and management.
Must maintain timely and effective communications with management team to escal…??
Perform the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer‑based training, and QA/RA work.
Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
Maintain daily communications with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
Must be prepared to work odd hours and overtime hours on occasion and travel as required.
Responsible for maintaining exceptional customer relations.
Responsible for maintenance of assigned tools/test equipment and spare parts.
Responsible to return parts in the required time frame.
Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
Performs other duties as assigned by the Area Service Manager.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.