Ikon Pass Customer Support Agent — Hybrid, Mountain-Ready

Alterra Mountain Company; Denver (CO); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Free Ikon Pass for employees

Discounted skiing/riding for friends and family

Medical, dental, and vision insurance

Flexible Time Off (FTO)

401(k) plan with company match

Job summary

A leading ski resort company is looking for an Ikon Pass Customer Support Agent in Denver, Colorado. This role involves assisting customers with Season Pass inquiries through calls, chats, and emails. The ideal candidate should have customer service experience and strong communication skills, demonstrating professionalism while handling a high volume of calls. This full-time position offers a base hourly rate of $20.00-$21.00 with various benefits including free Ikon Pass access for eligible employees.

Qualifications

• Direct experience with reservations/sales and/or customer service.
• Ability to apply mathematical skills to complex Season Pass purchases.
• Availability for varied shifts and extended hours.

Responsibilities

• Assist guests with inquiries regarding Season Passes via telephone, chat, and email.
• Present accurate information about pass offerings and the company.
• Handle a variety of guest demands and maintain professionalism.

Skills

Customer service experience

Professional communication skills

Problem-solving skills

Ability to handle high call volumes

Self-motivated

Tools

Microsoft Office Suite

Central RTP

Ikon Tools

Job description

A leading ski resort company is looking for an Ikon Pass Customer Support Agent in Denver, Colorado. This role involves assisting customers with Season Pass inquiries through calls, chats, and emails. The ideal candidate should have customer service experience and strong communication skills, demonstrating professionalism while handling a high volume of calls. This full-time position offers a base hourly rate of $20.00-$21.00 with various benefits including free Ikon Pass access for eligible employees.