Front Desk Agent - Guest Experience & Perks (Ski Passes)

HOTEL COLORADO; Glenwood Springs (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Retirement plan

Vacation time

Sick time

Free employee meal with each shift

Sister property rate (Creased?

Sunlight ski passes

Free bus pass after 30 days

Job summary

Hotel Colorado, a historic Glenwood Springs property, seeks a Front Desk Agent to greet guests, check them in/out, answer calls, and assist with reservations. This role requires a friendly demeanor, strong attention to detail, and the ability to multitask across front desk operations.

Previous customer service experience is preferred. Pay rate is $21.00-$23.00 per hour DOE, with eligibility for medical/dental/vision benefits, vacation and sick time, and employee perks such as meals and ski

Qualifications

• Friendly, professional demeanor and strong attention to detail.
• Ability to mult-task and handle reservations with diplomacy.
• Previous customer service experience preferred.

Responsibilities

• Greet guests and check them in/out following procedures.
• Answer phones professionally and provide hotel information.
• Assist with dining, entertainment, or transportation reservations as needed.
• Resolve guest problems and escalate to management when required.
• Take and confirm reservations, ensuring room availability and guest information.
• Maintain a clean and orderly front desk area.
• Provide information on local attractions and hotel services.

Skills

Customer service

Attention to detail

Multitasking

Diplomacy

Job description

Hotel Colorado, a historic Glenwood Springs property, seeks a Front Desk Agent to greet guests, check them in/out, answer calls, and assist with reservations. This role requires a friendly demeanor, strong attention to detail, and the ability to multitask across front desk operations.

Previous customer service experience is preferred. Pay rate is $21.00-$23.00 per hour DOE, with eligibility for medical/dental/vision benefits, vacation and sick time, and employee perks such as meals and ski