IIM BPO Production Technician

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an IIM BPO Production Technician in Fulton, MD to accurately prepare, batch and scan client documents.

Responsibilities include logging into and out of the Box Tracking System, removing staples and clips, repairing torn documents with tape, and ensuring correct document order and orientation for scanning. The role also covers batching duties, profiling batch classes, logging batches on billing sheets and ensuring the correct DPI and

Responsibilities

• Log in and out of the Box Tracking System.
• Remove staples, clips, post-it notes, etc. from documents to be processed.
• Repair torn documents with tape.
• Copy information from folders accurately and legibly.
• Determine if a document needs copying; manage separators and grouping.
• Maintain exact document order and correct orientation.
• Track hours spent on each job for weekly billing.
• Reassemble and restore binding after processing.

Job description

Overview

Konica Minolta currently has an exciting opportunity for an IIM BPO Production Technician!

The IIM BPO Production Technician is responsible for accurate preparation, batching and scanning of client documents.

Responsibilities

If performing document preparation, the following duties apply:

• Log in and out of the Box Tracking System.
• Remove all staples, clips, post it notes, etc. from documents to be processed.
• Repair any torn documents with tape.
• Accurately and legibly copy info from folders.
• Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair).
• Insert a separator sheet and/or copy in the correct place.
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder.
• Keep all documents in the exact order as received.
• Be sure all documents are facing front and right side up.
• Check lists against files in the box.
• vKeep track of the hours spent on each job for weekly billing sheets.
• Reassembly.
• Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.
• Performs other duties as assigned.

If creating batches and conducting scanning of documents, the following duties apply:

• Log in and out of the Box Tracking System.
• Choose the batch class and create a batch (if scanned under a wrong batch class, the job must be deleted and rescanned).
• Create a profile for each batch class.
• Log each batch completed onto the billing sheet with a record count.
• Ensure the correct DPI for each batch class is used.
• Scan as duplex unless otherwise indicated on the billing sheet.
• Initial each box when completed for quality control purposes.
• The billing sheet must be filled out correctly.
• Watch the monitor as papers are going through the scanner.
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy).
• If a double feed is experienced, stop scanning, replace the page