IICRC-Certified Restoration Supervisor - Lead Projects

Servpro Industries, Inc.; Dover (DE); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Competitive compensation - hourly rate

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Dover/Middletown is hiring an IICRC Certified Restoration Supervisor to act as the front-line representative of the SERVPRO brand. This role coordinates, monitors, and performs work activities on projects to meet service needs and create a positive customer experience.

The position requires at least 1 year of experience in cleaning/restoration/construction. A valid driver’s license is expected and IICRC certification is a plus, not required.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• High school diploma or GED preferred.

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage customer and client experience and overall satisfaction, tracked via online reviews.
• Communicate expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Coordinate progress with the project manager and office staff; address issues.
• Follow OSHA guidelines for job safety.
• Protect and properly use equipment and materials; manage assets.
• Coach and train restoration technicians.

Skills

Experience in restoration-related work

Education

High school diploma/GED (preferred)

IICRC certification (a plus)

Job description

SERVPRO of Dover/Middletown is hiring an IICRC Certified Restoration Supervisor to act as the front-line representative of the SERVPRO brand. This role coordinates, monitors, and performs work activities on projects to meet service needs and create a positive customer experience.

The position requires at least 1 year of experience in cleaning/restoration/construction. A valid driver’s license is expected and IICRC certification is a plus, not required.