IICRC Certified Restoration Supervisor

Servpro Industries, Inc.; Dover (DE); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Competitive compensation - hourly rate

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Dover/Middletown is hiring an IICRC Certified Restoration Supervisor to act as the front-line representative of the SERVPRO brand. This role coordinates, monitors, and performs work activities on projects to meet service needs and create a positive customer experience.

The position requires at least 1 year of experience in cleaning/restoration/construction. A valid driver’s license is expected and IICRC certification is a plus, not required.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• High school diploma or GED preferred.

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage customer and client experience and overall satisfaction, tracked via online reviews.
• Communicate expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Coordinate progress with the project manager and office staff; address issues.
• Follow OSHA guidelines for job safety.
• Protect and properly use equipment and materials; manage assets.
• Coach and train restoration technicians.

Skills

Experience in restoration-related work

Education

High school diploma/GED (preferred)

IICRC certification (a plus)

Job description

Overview

SERVPRO of Dover/Middletown is hiring an IICRC Certified Restoration Supervisor! As the front‑line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Competitive compensation - hourly rate plus a per project commission
• Superior benefits
• Career progression
• Professional development
• And more!

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.