IDS Dispatcher

ecsfederal; Virginia (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work onsite at our Dulles, VA office. This critical entry-level role supports the USPS security and alarm monitoring team, providing 24/7 continuous monitoring, dispatch, and event logging for centrally managed IDS systems.

Begins with 24x7x365 coverage across nights, weekends, and holidays in three-day shifts. Candidates must pass a USPIS background check and obtain USPS Public Trust clearance.

Qualifications

• Possess strong computer and data entry skills.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Able to monitor radio communications and intrusion detection systems (IDS).
• Provide timely response to requests for information and professional customer service.

Responsibilities

• Monitor IDS using alarm monitoring software and log events.
• Coordinate non-emergency and emergency dispatching.
• Maintain accurate event records and update alarm databases.
• Communicate clearly via telephone and radio and document information concisely.
• Support law enforcement coordination when required.

Skills

Typing speed

Data entry

multitasking

Tools

Microsoft Word

Outlook

Excel

Job description

Everforth ECS is seeking anIDS (Intrusion Detection Systems) Dispatcherto work onsite at ourDulles, VAoffice.Please Note:This position is contingent upon additional funding.

This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.

Please note, we provide 24x7x365 days per year service to the USPS, so candidates must be able to work nights, weekends and holidays across 3-day shifts.

Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. This requires US Citizenship and the ability to pass a stringent background check.

Salary Range: $28.73/hr-$36.06/hr

• Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Effectively monitor radio communications.
• Provide timely response to requests for information.
• Monitor intrusion detection systems (IDS) using automated alarm monitoring software.
• Initiate internal and external law enforcement response based on defined criteria.
• Accurately capture and document event information.
• Ensure the accuracy of information stored in the alarm database.
• Provide professional customer service to internal and external parties.
• Monitor biological detection systems (BDS) and initiate dissemination of information.
• Communicate clear and concise information via telephone and radio communications.
• Access and communicate intelligence data maintained in internal and external databases.
• Query, enter, and update electronic records.
• Able to sit for an extended period of time while monitoring multiple computer monitors.
• Able to maintain professionalism under highly stressful situations.
• Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Speak the English language clearly and fluently.
• Able to provide quality customer service while communicating with internal and external parties.
• Able to hear ordinary telephone and radio conversations with either ear.