Alarm Technician

ecsfederal; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Everforth ECS is seeking an Alarm Technician I to work onsite at the USPS location in Dulles, VA. This critical role supports the USPS security and alarm monitoring team, including 24/7 monitoring and emergency dispatch.

The position involves alarm panel programming, diagnostics, and customer account support, with opportunities to assist contract field technicians. Candidates must pass a USPIS MBI background check and obtain the required clearance.

Qualifications

• High school diploma or GED required.
• U.S. citizen and able to pass a background check.
• Must be 18 years or older.
• Ability to pass USPIS MBI background investigation and obtain clearance.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Provide centrally managed technical support for alarm panel programming, diagnostics, and service.
• Provide customer account support.
• Support contract field technicians.
• Run reports from RAMIV and operate alarm monitoring software.
• Create reports and correspondence using Word, Excel, and Outlook.

Skills

Data entry

English proficiency

Report writing

Customer service

Typing speed 45 WPM

Education

High school diploma or GED

Tools

RAMIV Preferred

Microsoft Word

Microsoft Excel

Outlook

Job description

Everforth ECS is seeking anAlarm Technician Ito work onsite at the USPS location inDulles, VA.This is a critical position that works on our US Postal Service security and alarm monitoring team. This team 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role provides centrally managed technical support in the areas of alarm panel programming, diagnostic and service support, customer account support and support to contract field technicians.

Position Responsibilities:

• Provide centrally managed technical support in the areas of alarm panel programming, diagnostic and service support.
• Provide customer account support.
• Provide support to contract field technicians.
• Run reports from databases (RAMIV Preferred), program alarm panels, and operate alarm monitoring software.
• Create reports, documents, and correspondence using Microsoft Office (Word, Excel, and Outlook).

Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. ThisrequiresUS Citizenship and the ability to pass an in-depth background check.

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

Other Prerequisites:

• Must have a minimum of one (1) year of favorable work experience in the alarm monitoring, installation and/or service industry.
• Must possess strong communication skills and be able to communicate complex information to technical as well as non-technical personnel.
• Must be able to multi-task and prioritize work.
• Must be able to work independently with minimal to no supervision.