IDS Dispatcher

Everforth ECS; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Everforth ECS is seeking an IDS Dispatcher for our Ft. Worth, TX office to join the USPS security alarm monitoring and dispatch center (NLECC).

The role involves 24/7 monitoring and emergency response across USPS hubs and facilities, with an emphasis on accurate event logging and professional customer service. Candidates must pass a strict background check and be willing to work night shifts; promotion to Dispatcher Level I after 90 days may be possible subject to availability.

Qualifications

• Strong computer and data entry skills with MS Word, Outlook and Excel.
• Typing speed of at least 45 words per minute.
• Ability to manage tasks from multiple sources (radio, phone, alarm software).
• Monitor radio communications and IDS systems; document events clearly.

Responsibilities

• Monitor IDS and alarm systems and log events.
• Provide timely responses to information requests.
• Initiate appropriate dispatch to investigations or law enforcement when criteria are met.
• Maintain accurate alarm database records.
• Provide professional customer service to internal and external parties.

Skills

Data entry

Typing 45 WPM

Multitasking

Customer service

Radio communications

English prose

Tools

CAD software

Job description

Everforth ECS is seeking anIDS (Intrusion Detection Systems) Dispatcher to work at ourFt. Worth, TX office at our US Postal Service security alarm monitoring and dispatch center (NLECC).Please Note: This position is contingent upon additional funding.

This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.

Please note, Everforth ECS provides 24x7x365 days per year service to the USPS, so candidates must be able to work nights, weekends and holidays across 3 day shifts.

Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. This requires US Citizenship and the ability to pass a stringent background check.

After 90 days of employment, qualified candidates may be eligible for promotion to Dispatcher Level I, contingent upon availability.

Required Skills

• Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Effectively monitor radio communications.
• Provide timely response to requests for information.
• Monitor intrusion detection systems (IDS) using automated alarm monitoring software.
• Initiate internal and external law enforcement response based on defined criteria.
• Accurately capture and document event information.
• Ensure the accuracy of information stored in the alarm database.
• Provide professional customer service to internal and external parties.
• Monitor biological detection systems (BDS) and initiate dissemination of information.
• Communicate clear and concise information via telephone and radio communications.
• Access and communicate intelligence data maintained in internal and external databases.
• Query, enter, and update electronic records.
• Able to sit for an extended period of time while monitoring multiple computer monitors.
• Able to maintain professionalism under highly stressful situations.
• Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Speak the English language clearly and fluently.
• Able to provide quality customer service while communicating with internal and external parties.
• Able to hear ordinary telephone and radio conversations with either ear.

Desired Skills

• Prior experience with alarm monitoring and computer-aided dispatch (CAD) software desired.
• Obtain dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification.
• Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

This role is a full time, hourly position so comes with full benefits and is available for overtime.

ECS Federal, LLC (aka Everforth ECS) is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

#EverforthECS1

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

Meet the challenge. Make a difference with Everforth ECS!