IDS Dispatcher

ecsfederal; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work at our Ft. Worth, TX office, part of the USPS security alarm monitoring and dispatch center (NLECC).

This entry-level role supports 24/7 monitoring, event logging, and dispatch operations for USPS hubs and facilities. Responsibilities include monitoring IDS and alarm systems, radio and telephone communications, incident reporting, and providing professional customer service to internal and external parties.

Qualifications

• Ability to type a minimum of 45 WPM.
• Strong data entry and computer skills.
• Willing to work nights, weekends and holidays.
• Provide professional customer service to internal/external parties.

Responsibilities

• Monitor IDS and alarm systems for USPS hubs and facilities.
• Log events, perform dispatch and incident reporting.
• Coordinate radio, telephone, and alarm monitoring communications.
• Maintain accurate information in the alarm database.

Skills

Typing 45 WPM

Data entry

Night shifts

Customer service

Tools

MS Word

MS Outlook

MS Excel

Job description

Everforth ECS is seeking anIDS (Intrusion Detection Systems) Dispatcherto work at ourFt. Worth, TX officeat our US Postal Service security alarm monitoring and dispatch center (NLECC).Please Note: This position is contingent upon additional funding.

This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.

Please note, Everforth ECS provides 24x7x365 days per year service to the USPS, so candidates must be able to work nights, weekends and holidays across 3 day shifts.

Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. ThisrequiresUS Citizenship and the ability to pass a stringent background check.

After 90 days of employment, qualified candidates may be eligible for promotion to Dispatcher Level I, contingent upon availability.

• Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Effectively monitor radio communications.
• Provide timely response to requests for information.
• Monitor intrusion detection systems (IDS) using automated alarm monitoring software.
• Initiate internal and external law enforcement response based on defined criteria.
• Accurately capture and document event information.
• Ensure the accuracy of information stored in the alarm database.
• Provide professional customer service to internal and external parties.
• Monitor biological detection systems (BDS) and initiate dissemination of information.
• Communicate clear and concise information via telephone and radio communications.
• Access and communicate intelligence data maintained in internal and external databases.
• Query, enter, and update electronic records.
• Able to sit for an extended period of time while monitoring multiple computer monitors.
• Able to maintain professionalism under highly stressful situations.
• Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Speak the English language clearly and fluently.
• Able to provide quality customer service while communicating with internal and external parties.
• Able to hear ordinary telephone and radio conversations with either ear.