IDS Dispatcher

ECS; Fort Worth (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Full benefits

Job summary

Everforth ECS is hiring an IDS Dispatcher to join our 24/7 USPS security alarm monitoring and dispatch team at the Fort Worth, TX office. The role includes IDS monitoring, radio and telephone dispatching, and incident reporting in a high-stress environment.

Candidates must be able to pass a background investigation and obtain a USPS Public Trust clearance. The position offers full benefits and opportunities for advancement after 90 days, with night, weekend, and holiday shifts required.

Qualifications

• Strong computer and data entry skills with MS Word/Outlook/Excel proficiency.
• Able to type at least 45 words per minute.
• Able to manage and prioritize tasks from multiple sources (radio, phone, software).
• Able to monitor radio communications and provide timely information.
• Monitor IDS using alarm monitoring software and document events clearly.
• Provide professional customer service to internal and external parties.
• Read/write/understand English; produce concise reports with proper grammar and spelling.

Responsibilities

• Monitor intrusion detection systems and alarm monitoring software for USPS security centers.
• Coordinate non-emergency and emergency dispatching while logging events.
• Respond to information requests quickly and accurately; communicate via telephone/radio.
• Prepare and file incident reports and maintain records in the alarm database.
• Ensure professional customer service and clear communication under pressure.

Skills

Data entry

45 WPM typing

Multitask prioritization

Radio communications

Timely information requests

IDS monitoring & reporting

Event documentation

Customer service

English reading/writing

Prof calm under pressure

Tools

Microsoft Word

Outlook

Excel

Alarm monitoring software

Job description

Job Description

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work at our Ft. Worth, TX office at our US Postal Service security alarm monitoring and dispatch center (NLECC). Please Note: This position is contingent upon additional funding. This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases. Please note, Everforth ECS provides 24x7x365 days per year service to the USPS, so candidates must be able to work nights, weekends and holidays across 3 day shifts. Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. This requires US Citizenship and the ability to pass a stringent background check. After 90 days of employment, qualified candidates may be eligible for promotion to Dispatcher Level I, contingent upon availability.

Required Skills

• Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Effectively monitor radio communications.
• Provide timely response to requests for information.
• Monitor intrusion detection systems (IDS) using automated alarm monitoring software.
• Initiate internal and external law enforcement response based on defined criteria.
• Accurately capture and document event information.
• Ensure the accuracy of information stored in the alarm database.
• Provide professional customer service to internal and external parties.
• Monitor biological detection systems (BDS) and initiate dissemination of information.
• Communicate clear and concise information via telephone and radio communications.
• Access and communicate intelligence data maintained in internal and external databases.
• Query, enter, and update electronic records.
• Able to sit for an extended period of time while monitoring multiple computer monitors.
• Able to maintain professionalism under highly stressful situations.
• Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Speak the English language clearly and fluently.
• Able to provide quality customer service while communicating with internal and external parties.
• Able to hear ordinary telephone and radio conversations with either ear.

Desired Skills

• Prior experience with alarm monitoring and computer-aided dispatch (CAD) software desired.
• Obtain dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification.
• Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

This role is a full time, hourly position so comes with full benefits and is available for overtime.

ECS Federal, LLC (aka Everforth ECS) is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth,, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

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