IDS Dispatcher

ECS

Dulles Town Center (VA)

On-site

USD 39,000 - 50,000

Full time

10 days ago

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Job summary

Everforth ECS in Dulles, VA is seeking an IDS Dispatcher to work on our USPS security and alarm monitoring team. This entry-level, on-site role provides 24/7 monitoring and emergency dispatch for USPS hubs and distribution centers.

Responsibilities include IDS monitoring, radio/phone communications, and incident reporting. Strong computer skills, 45 WPM typing, and professional conduct under pressure are required.

Qualifications

Strong computer and data entry skills with MS Word/Outlook/Excel.
Typing at least 45 WPM and the ability to manage multiple tasks.
Ability to monitor radios, alarms, and dispatch requests efficiently.
Excellent written and verbal English communication.
Capability to produce concise incident reports and maintain databases.

Responsibilities

Monitor IDS and alarm systems and log events.
Perform radio monitoring and dispatch responses (non-emergency and emergency).
Prepare incident reports and use investigative databases.
Coordinate with internal teams and law enforcement when needed.
Maintain accuracy of the alarm database and provide professional service.

Skills

MS Word/Outlook/Excel

Typing 45 WPM

Task prioritization

Radio monitoring

Dispatching

IDS monitoring

Investigative databases

Customer service

Biological detection

Clear communication

Data access

Record keeping

English proficiency

Report writing

English comprehension

Alarm monitoring

CAD software

APCO certification

NCIC/NLETS certification

Education

Dispatcher certification APCO

NCIC/NLETS certification

Tools

CAD software

Job description

Job Description

Everforth ECS is seeking an

Please Note: This position is contingent upon additional funding.

This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.

Job Description

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work onsite at our Dulles, VA office.

Please Note: This position is contingent upon additional funding.

Salary Range: $28.73/hr-$36.06/hr

Required Skills

Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
Able to type a minimum of 45 words per minute (WPM).
Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
Effectively monitor radio communications.
Provide timely response to requests for information.
Monitor intrusion detection systems (IDS) using automated alarm monitoring software.
Initiate internal and external law enforcement response based on defined criteria.
Accurately capture and document event information.
Ensure the accuracy of information stored in the alarm database.
Provide professional customer service to internal and external parties.
Monitor biological detection systems (BDS) and initiate dissemination of information.
Communicate clear and concise information via telephone and radio communications.
Access and communicate intelligence data maintained in internal and external databases.
Query, enter, and update electronic records.
Able to sit for an extended period of time while monitoring multiple computer monitors.
Able to maintain professionalism under highly stressful situations.
Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
Speak the English language clearly and fluently.
Able to provide quality customer service while communicating with internal and external parties.
Able to hear ordinary telephone and radio conversations with either ear.

Desired Skills

Prior experience with alarm monitoring and computer-aided dispatch (CAD) software desired.
Obtain dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification.
Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

This role is a full time, hourly position so comes with full benefits and is available for overtime.

After 90 days of employment, qualified candidates may be eligible for promotion to Dispatcher Level I, contingent upon availability.

#EverforthECS1

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

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