IDS Dispatcher – 24/7 USPS Security Monitoring

ECS; Fort Worth (TX); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Full benefits

Résumé du poste

Everforth ECS is hiring an IDS Dispatcher to join our 24/7 USPS security alarm monitoring and dispatch team at the Fort Worth, TX office. The role includes IDS monitoring, radio and telephone dispatching, and incident reporting in a high-stress environment.

Candidates must be able to pass a background investigation and obtain a USPS Public Trust clearance. The position offers full benefits and opportunities for advancement after 90 days, with night, weekend, and holiday shifts required.

Qualifications

• Strong computer and data entry skills with MS Word/Outlook/Excel proficiency.
• Able to type at least 45 words per minute.
• Able to manage and prioritize tasks from multiple sources (radio, phone, software).
• Able to monitor radio communications and provide timely information.
• Monitor IDS using alarm monitoring software and document events clearly.
• Provide professional customer service to internal and external parties.
• Read/write/understand English; produce concise reports with proper grammar and spelling.

Responsabilités

• Monitor intrusion detection systems and alarm monitoring software for USPS security centers.
• Coordinate non-emergency and emergency dispatching while logging events.
• Respond to information requests quickly and accurately; communicate via telephone/radio.
• Prepare and file incident reports and maintain records in the alarm database.
• Ensure professional customer service and clear communication under pressure.

Connaissances

Data entry

45 WPM typing

Multitask prioritization

Radio communications

Timely information requests

IDS monitoring & reporting

Event documentation

Customer service

English reading/writing

Prof calm under pressure

Outils

Microsoft Word

Outlook

Excel

Alarm monitoring software

Description du poste

Everforth ECS is hiring an IDS Dispatcher to join our 24/7 USPS security alarm monitoring and dispatch team at the Fort Worth, TX office. The role includes IDS monitoring, radio and telephone dispatching, and incident reporting in a high-stress environment.

Candidates must be able to pass a background investigation and obtain a USPS Public Trust clearance. The position offers full benefits and opportunities for advancement after 90 days, with night, weekend, and holiday shifts required.