Identity Theft & Fraud Claims Investigator

U.S. Bank; Saint Paul (MN); Presencial; USD 31.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Short-term and long-term disability

Parental leave and pregnancy leave

401(k) and employer-funded retirement

Paid vacation and holidays

Adoption assistance

Sick leave

Resumo da vaga

U.S. Bank seeks a detail-oriented professional to support, investigate, and resolve unauthorized or disputed account activity, with emphasis on accurate data interpretation and timely updates to customers.

The role requires strong organizational skills to self-manage cases to meet SLAs, while ensuring adherence to federal regulations and network rules. Collaboration with multiple teams may be required to complete recovery actions.

Qualificações

• Proven ability to deliver high-quality customer service.
• Excellent time management to handle multiple cases with deadlines.
• Ability to analyze data and interpret information to resolve issues.
• Solid PC skills and proficiency with standard office software.
• Clear and effective verbal and written communication across teams.

Responsabilidades

• Provide case support, investigation, disposition, and recovery for unauthorized or disputed account activity.
• Call complainants for information and provide updates as needed.
• Self-manage cases with varying deadlines to meet SLAs.
• Ensure compliance with federal regulations and network rules.
• Conduct analytical research and data interpretation as required.
• Communicate with customers and other internal/external stakeholders.
• Assist in recovering funds through merchants and other financial institutions.

Conhecimentos

Customer service

Time management

Data interpretation

Strong PC skills

Verbal and written communication

Regulatory knowledge

Formação

High school diploma or equivalent

Descrição da vaga

U.S. Bank seeks a detail-oriented professional to support, investigate, and resolve unauthorized or disputed account activity, with emphasis on accurate data interpretation and timely updates to customers.

The role requires strong organizational skills to self-manage cases to meet SLAs, while ensuring adherence to federal regulations and network rules. Collaboration with multiple teams may be required to complete recovery actions.