ID Theft & Fraud Claims Investigator

US Bank; Tempe (AZ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals

Job summary

U.S. Bank in Tempe is seeking a focused associate to handle case support, investigation, disposition, and recovery of unauthorized or disputed account activity. The role requires strong organizational skills and the ability to meet deadlines while maintaining accuracy.

The position involves contacting complainants for additional information, following federal regulations, and working on multiple tasks to support other areas as needed, with occasional travel to any posted locations.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.
• Experience with compliant processing and case management.

Responsibilities

• Handle case support, investigation, disposition, and recovery for unauthorized/disputed account activity.
• Call complainants for additional information and provide updates to meet SLAs.
• Conduct analytical research and four-wall investigations as needed.

Skills

Regulatory knowledge

Customer service

Data analysis

Education

High school diploma or equivalent

Job description

U.S. Bank in Tempe is seeking a focused associate to handle case support, investigation, disposition, and recovery of unauthorized or disputed account activity. The role requires strong organizational skills and the ability to meet deadlines while maintaining accuracy.

The position involves contacting complainants for additional information, following federal regulations, and working on multiple tasks to support other areas as needed, with occasional travel to any posted locations.