Identity Theft Claims Investigator

U.S. Bank National Association; Tempe (AZ); Sur place; USD 31 000 - 41 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Adoption assistance

Sick leave

Résumé du poste

U.S. Bank seeks an experienced operations professional to manage cases involving unauthorized or disputed account activity. You will investigate, disposition, and recover funds when needed, while maintaining high standards of accuracy and customer service. The role requires strong organization to handle multiple deadlines and regulatory compliance across cases.

In-office work is required at least three days a week at one of the U.S. Bank locations.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.
• Strong organizational skills and ability to manage multiple deadlines.

Responsabilités

• Provide case support and investigate unauthorized, disputed, or erroneous account activity.
• Dispostion and recovery actions, including contacting complainants for information and updates.
• Ensure compliance with federal regulations and network rules.
• Maintain accuracy and attention to detail while handling multiple cases and deadlines.
• Collaborate with internal teams and external institutions as needed.

Connaissances

Customer service

Time management

Verbal & written communication

PC skills

Attention to detail

Formation

High school diploma or equivalent

Description du poste

U.S. Bank seeks an experienced operations professional to manage cases involving unauthorized or disputed account activity. You will investigate, disposition, and recover funds when needed, while maintaining high standards of accuracy and customer service. The role requires strong organization to handle multiple deadlines and regulatory compliance across cases.

In-office work is required at least three days a week at one of the U.S. Bank locations.