Fraud Investigator – Banking & Payments (Associate)

NBT; City of Norwich (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) with employer matching

Job summary

NBT in the United States is seeking a Fraud Investigator to analyze high-risk transactions and support external investigations involving check fraud, identity theft, online fraud and cyber fraud. The role will assist with fraudulent applications, transactions and customer fraud claims while developing solutions using established precedents.

You will contribute by maintaining case records, reviewing fraud monitoring reports, and providing guidance to branches, law enforcement and customers.

Qualifications

• Experience investigating various types of fraud at a financial institution preferred.
• Bachelor's Degree in Economic/Financial Crime or Criminal Justice, or equivalent work experience preferred.
• Strong research/analytical abilities and data patterns recognition.

Responsibilities

• Researches and analyzes high risk transactions across payment channels to identify fraud.
• Reviews internal fraud monitoring reports to mitigate events such as counterfeit checks and debit card fraud.
• Maintains case management system for tracking fraud cases.
• Processes victim fraud claims and provisional credits.
• Provides phone support to branches, call center and members on fraud-related matters.
• Conducts risk/fraud/security training and shares updates on trends.
• Communicates with customers, banks, and law enforcement via multiple channels.
• Other duties as assigned.

Skills

Team player

Analytical skills

Excel

Communication

Organizational skills

Education

Bachelor's degree in Economic/Financial Crime or Criminal Justice

Tools

Microsoft Excel

Job description

NBT in the United States is seeking a Fraud Investigator to analyze high-risk transactions and support external investigations involving check fraud, identity theft, online fraud and cyber fraud. The role will assist with fraudulent applications, transactions and customer fraud claims while developing solutions using established precedents.

You will contribute by maintaining case records, reviewing fraud monitoring reports, and providing guidance to branches, law enforcement and customers.