Identity Theft Claims Investigator

U.S. Bank; United States; Hybrid; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare

Paid vacation

Retirement plan

Disability

Holiday opportunities

Job summary

U.S. Bank is seeking a detail-oriented professional to provide case support, conduct investigations, and determine dispositions for unauthorized or disputed account activity. The role requires strong organizational skills to manage multiple cases and meet SLAs while complying with federal regulations and banking rules.

Communications with customers are an integral part of the duties. This position requires working from a U.S.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.

Responsibilities

• Handle case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity.
• Call complainants when more information is needed and provide updates to meet SLAs.
• Ensure compliance with federal regulations and network rules.
• Self-manage cases with varying deadlines.
• May involve analytical research, data interpretation, and sending customer-facing communications.

Skills

Customer service

Data interpretation

Time management

PC skills

Written communication

Verbal communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a detail-oriented professional to provide case support, conduct investigations, and determine dispositions for unauthorized or disputed account activity. The role requires strong organizational skills to manage multiple cases and meet SLAs while complying with federal regulations and banking rules.

Communications with customers are an integral part of the duties. This position requires working from a U.S.