Identity Theft & Fraud Claims Specialist

U.S. Bank; Gresham (OR); Sur place; USD 31 000 - 41 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Résumé du poste

U.S. Bank in Oregon seeks an experienced operations professional to support case handling for unauthorized or disputed account activity. You will investigate, disposition and recover funds, communicating with complainants and coordinating with merchants and financial institutions as needed.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple deadlines to meet SLAs. It also requires working from a U.S. Bank location three or more days per week.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.

Responsabilités

• Handle case support, investigation, disposition and recovery scenarios involving unauthorized, disputed, or erroneous account activity.
• Call complainants if more information is needed and provide updates to ensure SLAs.
• Ensure compliance with federal regulations and network rules; perform data analysis as needed.

Connaissances

Verbal and written communication

Formation

High school diploma or equivalent

Description du poste

U.S. Bank in Oregon seeks an experienced operations professional to support case handling for unauthorized or disputed account activity. You will investigate, disposition and recover funds, communicating with complainants and coordinating with merchants and financial institutions as needed.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple deadlines to meet SLAs. It also requires working from a U.S. Bank location three or more days per week.