Identity Credentialing Specialist — Secure Records & Service

North South Consulting Group, LLC; North Chicago (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

North South Consulting Group, LLC is seeking a Personnel Assistant II (Identity Credentialing Specialist) to provide professional customer service and administrative support in a secure credentialing environment. The role verifies identities, processes credential applications and updates, and maintains electronic records while ensuring compliance with organizational policies and security requirements.

The successful candidate will demonstrate meticulous attention to detail, professionalism, and

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service, admin, records, HR, or related field.
• Experience with computerized information systems for data entry and records maintenance.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Strong organizational, communication, and customer service skills.
• Must pass background screening for access to secure systems and facilities.

Responsibilities

• Provide courteous, professional, and timely customer service for identity credentialing and related administrative services.
• Verify identity and eligibility using credentialing systems.
• Process credential requests, renewals, replacements, updates, and related transactions.
• Review applications and documentation for completeness and compliance with procedures.
• Enter and maintain electronic records with high accuracy.
• Assist customers with requirements, documentation, and eligibility questions.
• Operate credential production equipment and related office devices.

Skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

North South Consulting Group, LLC is seeking a Personnel Assistant II (Identity Credentialing Specialist) to provide professional customer service and administrative support in a secure credentialing environment. The role verifies identities, processes credential applications and updates, and maintains electronic records while ensuring compliance with organizational policies and security requirements.

The successful candidate will demonstrate meticulous attention to detail, professionalism, and