Personnel Assistant II

North South Consulting Group, LLC; Annapolis (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

North South Consulting Group, LLC is seeking a detail-oriented Personnel Assistant II (Identity Credentialing Specialist) to deliver professional customer service and maintain secure credentialing records in a regulated environment. The role verifies identity, processes credential applications and updates, and ensures compliance with security procedures while safeguarding sensitive information.

Strong communication, organization, and proficiency with MS Office are essential in this on-site

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service or administrative experience.
• Experience using computerized information systems for data entry and record maintenance.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Strong organizational, communication, and customer service skills.
• Ability to complete background screening and maintain eligibility for access to secure systems.

Responsibilities

• Provide courteous, professional, and timely customer service for identity credentialing and related services.
• Verify customer identity and eligibility using credentialing systems.
• Process new credential requests, renewals, updates, and related transactions.
• Review applications and documentation for completeness and compliance.
• Enter, update, and maintain electronic records accurately.
• Assist customers with requirements, documentation, and eligibility questions.
• Process credential maintenance transactions, including password resets and updates.
• Operate credential production equipment and related office technology.
• Perform basic maintenance and troubleshooting of office equipment.
• Protect confidential information in line with privacy and security requirements.
• Maintain accountability of materials, supplies, and equipment.
• Handle customer inquiries by phone, email, and in person professionally.

Skills

Customer service

Data entry

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Record management systems

Job description

The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.

Responsibilities

• Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services
• Verify customer identity and eligibility using authorized credentialing and enrollment systems
• Process new credential requests, renewals, replacements, updates, and related administrative transactions
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures
• Enter, update, and maintain electronic records with a high degree of accuracy
• Assist customers with application requirements, documentation, and eligibility questions
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment
• Perform basic user-level maintenance and troubleshooting of office equipment
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements
• Maintain accountability of controlled materials, supplies, and equipment
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner

Required Qualifications

• High school diploma or equivalent
• Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field
• Experience using computerized information systems for data entry and record maintenance
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Strong organizational, communication, and customer service skills
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities

Desired Qualifications

• Experience in identity management, credentialing, records administration, or document verification
• Experience working in a highly regulated or security-focused environment
• Experience providing face-to-face customer support in a high-volume office
• Experience using enterprise database applications